Terms of Service

One AI Inc. (“One AI”) provides an AI Agent platform as well as APIs (including Agent API, and text analysis APIs) (the “Solution”) including by means of a website located at https://www.oneai.com, https://studio.oneai.com (the “Site”). These Terms of Service (“Terms”) govern your access and use of the Solution, as well as access to the Site. “You” means any entity that uses the Solution to analyze text or to make calls by means of One AI’s Voice Agent, including the personnel of such entity (together, the “Customer”), as well as any visitor to the Site.

Please read these Terms carefully. These Terms govern your access and use of the Solution and/or Site and any proprietary technology of One AI incorporated therein. By using the Solution and/or visiting the Site, you signify your assent to both these Terms and our Privacy Policy, which is available at https://www.oneai.com/privacy-policy. Changes may be made to these Terms from time to time. Your continued use of the Solution and/or Site will be deemed acceptance of any such amended or updated terms. If you do not agree to any of these Terms, please do not click “ACCEPT” and do not use the Solution and/or Site.

1. Solution

Subject to the terms and conditions of this Agreement, One AI shall provide Customer with access to the Solution. Customer may use the Solution on a non-exclusive basis solely for its own commercial purposes, which may include creating an application for third parties to present inquiries regarding text and documentation uploaded by Customer or to create calls with third parties. Customer shall not be entitled to any other software (including any other executable or source code) from One AI.

2. Restrictions

Except as set forth expressly herein, Customer shall not, and shall not permit any third party, to (a) reverse engineer or attempt to find the underlying code of, the Solution; (b) modify the Solution, (c) sublicense, sell, distribute or provide the Solution to any third party, or (d) bypass any security measure or access control measure of the Solution.

3. Data; Privacy

In order to provide the Solution, One AI collects certain data provided by Customer, including Input, (“Customer Data”), in accordance with the terms of our Privacy Policy which is available at http://www.oneai.com/privacy, as amended from time to time. The Customer is entitled to have its Input data erased by contacting One AI at privacy@oneai.com.

4. Intellectual Property

One AI has all right, title and interest in the Solution, including all enhancements, improvements and modifications thereof (“One AI Property”). As between the parties, Customer shall have all right, title and interest in any reports and analytics concerning the Customer Data.

5. Confidentiality

Receiving Party agrees to keep Confidential Information confidential and not disclose or use any Confidential Information except to support its provision or use of the Solution.

6. Payment

In consideration of the use of the Solution pursuant to these Terms, Customer shall make payment to One AI as set forth in the pricing policy (available at: https://www.oneai.com/pricing). Late payments shall bear interest at the rate of 18% per annum.

7. Indemnification

7.1 One AI Indemnification Obligations

One AI shall defend, indemnify and hold Customer harmless from and against any and all damages, costs, losses, liabilities or expenses incurred in connection with any actual claim arising from any claims that the technology underlying the Solution infringes the intellectual property rights of a third party.

7.2 Customer Indemnification Obligations

Customer shall defend, indemnify and hold One AI harmless from any claims arising from (a) Customer’s violation of any applicable law or (b) the provision by Customer of any Input that infringes the intellectual property rights of a third party.

8. Limitation of Liability

In no event shall One AI (or its directors, officers, affiliates, agents or employees) have any liability for any consequential, indirect, special or punitive damages, arising out of or relating to the One AI Software or Solution. The entire liability of One AI shall not exceed the total amount Customer has actually paid to One AI in respect of the Solution in the 12 months prior to the applicable claim.

9. Compliance with Laws

Customer agrees to use the Solution in accordance with all applicable laws and regulations. Customer acknowledges that all calls made on the platform are recorded, but must maintain compliance with applicable recording and wiretapping laws.

10. Term

The term of this Agreement shall commence on the Effective Date and shall continue in effect for a period of one year thereafter. Either party may terminate this Agreement upon written notice if the other party materially breaches this Agreement.

11. Customer Representations

Customer represents that any and all Customer Data provided to One AI has been lawfully obtained.

12. Publicity

One AI may disclose that Customer is using the Solution, including by displaying Customer’s name and logo on One AI’s website and marketing materials.

13. Miscellaneous

This Agreement together with its Exhibits constitute the entire agreement between the parties regarding the subject matter hereof. One AI may assign its rights or obligations under this Agreement to an affiliated company. The Agreement will be governed in accordance with the laws of the State of New York.